• Reports & ebooks

Based on results from a survey of 100 operational leaders – from the C-suite, engineering, field services, operations and more – this

  • Reports & ebooks

Rethinking learning and development (L&D) programs for this new era can go a long way toward future-proofing companies. In 2021 and

Supply Chain Management Report for apparel, fashion and footwear
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Apparel and Fashion companies look to rebuild and return stronger after a tumultuous year

We recently surveyed ~100 business leaders and

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SURVEY REVEALS CHALLENGES: MOVING CONTACT CENTERS TO WORK FROM 虚拟货币合约交易_比特币合约homeS AND CHANGING CONSUMER BEHAVIORS AMID STAY-AT-虚拟货币合约交易_比特币合约home ORDERS

For the

Augmented Reality is a Key to Recovery in IT
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Executives are beginning to build an appetite for augmented reality (AR) as a tool to reduce costs, decrease training and onboard times,

Leveraging Augmented Reality to Enhance Training, Improve Service Outcomes, and Boost Frontline Worker Collaboration
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Leveraging Augmented Reality for Digital Transformation in Business & Large Enterprises

The pace of digital transformation for

Innovating post pandemic with AR
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Few enterprises have included pandemics in their business continuity planning in the past. However, it’s a sure bet that most will do so

Business Continuity with AR for Service Technicians
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CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

A Checklist for Assessing Contact Center Partners During COVID-19
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The way we do business is different now because of COVID-19. No matter your industry, it’s likely that social distancing measures and

Reconsidering BPO Services in Response to Covid-19
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The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer

CGS Positioned as a Major Contender in Everest Group's Learning Services PEAK Matrix 2020
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CGS Positioned as a Major Contender in Everest Group's Learning Services PEAK® Matrix 2020.

“CGS Learning service capabilities are

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Are you wondering what - or what more - PLM can do for your business? 

Whether you are still planning or are already well along the

Top 5 Apparel & Textile Manufacturing Countries
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Due to geopolitical turnmoil, COVID-19 and shifting priorities, fashion & apparel companies are looking at new sourcing
Report: Learning from Disruption in 2020
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In 2015, we released a report titled How to Thrive in the Face of Disruption: Why High Performing Companies Use Learning and Development

2020 Channels and Alliances Predictions
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This IDC Market Perspective provides IDC’s top predictions for market and technology forces that will shape IT channels and alliances in

Ecommerce report
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Survey Reveals Loyalty Programs & Communication Essential to Retail Success CGS sponsored Dynata to survey 1,000 consumers across the

Benefits for outsourcing telesales and telemarketing with CGS
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Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an